Commerce offers, loyalty, reviews and recovery
Use Commerce growth tools to improve cart value and repeat purchases without misleading discounts or excessive messaging.
Configure offers as explicit rules
Coupons, quantity offers, bundles and free-shipping thresholds need an eligibility rule, effective period and deterministic calculation. Display the item total, discount, shipping and amount payable clearly before payment.
Use loyalty for transparent value
Configure how points are earned and redeemed, then show the customer’s available balance and applied discount. Award points only after the qualifying order reaches the configured state, and reverse them consistently after an eligible cancellation or return.
Support repeat purchase
| Tool | Use |
|---|---|
| Wishlist or saved products | Help a returning shopper find products they previously considered. |
| Back-in-stock alert | Notify an opted-in shopper when an unavailable product can be ordered. |
| Subscription or reorder | Support expected repeat purchases with clear skip, pause or cancel controls. |
| Verified review | Ask an eligible buyer for product feedback after the appropriate order stage. |
| Cart recovery | Return a consented shopper to the saved cart and stop after purchase or opt-out. |
Configure post-purchase feedback campaigns
Open Commerce, Retention, then Post-purchase feedback campaigns. Select one or more products, an approved WhatsApp template and the number of days after verified payment. The campaign schedules only paid storefront orders made after activation whose customer consented to WhatsApp follow-up.
- Use a contact cooldown to avoid asking the same buyer repeatedly after closely spaced orders.
- Configure separate positive and negative phrases; matching is deterministic and does not require an AI call.
- A positive reply can receive the tenant’s tracked Google review link and storefront reorder link.
- A negative reply receives one improvement question; the detailed answer is retained and can create or update a support ticket.
- Offer the same neutral Google review invitation after either sentiment; never provide points, discounts or gifts in exchange for a review.
- Pause the campaign without deleting its history, then review send, read, response, sentiment, review-link and ticket metrics.
Related guides
Ready to use this in your workspace?
Sign in to continue setup, or review the tenant go-live checklist before sending live traffic.